Refund policy

Cancellations. You can cancel your purchase without charge any time before you receive a shipping confirmation email. Afterwards, the order cannot be cancelled as the products have already been shipped.

Returns. If you are unhappy with your purchase, you have 14 days after receiving the product to return it for a refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that all personalized or custom items are not eligible for return or refund.

How to Make a Return. Please follow these simple instructions to return an item:

  1. Place the merchandise in the original shipping box or in an appropriately sized shipping box that will properly protect the item. 
  2. Include the original receipt or proof of purchase and indicate the reason for which you are returning the merchandise (e.g., wrong item, damaged, etc.). 
  3. Ship the package to: 
    Manifattura Italiana Pelletterie S.R.L.S.
    Via Forlivese, 140
    50065 Pelago (FI) - Italy 

For items purchased on sale, the shipping and postage fees are not included in the refund and are at your expense. For all other returns, you are responsible for the return shipping costs. Items sent back to us without the required documentation may not be accepted.

You can always contact us for any return questions at bufalo.d.oro@gmail.com.

Damages and Issues. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

Refunds. We will notify you once we’ve received and inspected your return. If approved, we will issue a refund within 48 hours of receiving the returned merchandise. Your refund will be processed to the original payment method used for the purchase. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since you shipped your return, please contact us at bufalo.d.oro@gmail.com.